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This page contains useful information on questions you may have with your Centenary Credentials.



1Q:  What are my Centenary Credentials?

A:  They are your username and password.  Most usernames are the last name, first initial.  For example, John Smith would be smithj.  Some usernames are already used, so you may have a number after your username.  For example, another John Smith might have the username smithj05.

2Q:  Where will my Centenary Credentials work?

A:  Your credentials will log you into the following websites

3Q:  What else should I know about my password?

A:  For security purposes, passwords must be changed every 90 days or else they will expire.

4Q:  How will I know when my password is about to expire?

A:  When you log into My.Centenary, your Inbox will be displaced by an "Alerts" block when you have 14 days or less to change your password.  If you have a laptop from Centenary, you should also get the warning when you have 14 days or less to change your password if you log into your computer while on campus.

FAQ for Website Credentials:

5Q:  I cannot log into my account anymore, what happened?

A1:  Every 90 days your password expires.

A2:  If you try to log in with the wrong password 3 times in a row, your account will lock for 15 minutes.

A3:  Do not include "" in your username.

A4:  Make sure you've spelled your username correctly.

A5:  Passwords are case sensitive, usernames are not.  Be sure you are using the correct case while typing your password.

6Q:  It must have expired, what can I do?

A:  You can use the Password Self Service Portal to reset your own password, if you filled out the ITS questionnaire. The ITS Security Questionnaire can be found at:  You can also click the link "My Password" on webpage.  Within the Password Self-Service webpage select the link that says "My Password Expired".  From there you will be able to make a new password that meets our complexity requirements (see below)

7Q:  What if I never filled out the questionnaire?

A:  You will have to contact the Help Desk for assistance.

8Q:  I answered my questionnaire questions wrong at the Password Self Service Portal, and now it says my account was "disabled", what do I do?

A:  You must contact the Help Desk for assistance.

9Q:  I think my account is locked, what can I do about it?

A:  Call the Help Desk to unlock the account, or wait 15 minutes until the lock automatically clears.

10Q:  It seems like my account is locked, but I definitely didn't use the wrong password.  What should I do?

A:  Check to see if your Caps Lock is on.

11Q:  I really, definitely didn't use the wrong password, and my Caps Lock is off.

A1:  If you have a mobile device that automatically syncs to your Centenary email account, such as an iPhone, iPad, or an Android device, you may need to update the password to your most recent password.  It will continue to try to log into your account with the wrong password, and if it tries 3 times in a row with the wrong password, it will lock your account.  In the future, be sure to update that password immediately after changing your password.

A2:  If you don't have a mobile device synced to my Centenary email, call the Help Desk for assistance.

12Q:  I am trying to change my password, but it's not accepting my new password.  What am I doing wrong?

A1:  Be sure that for your old password you are entering your most recent password.

A2:  Passwords must meet our complexity requirements.

Password Complexity Requirements:

  • Cannot:
    • Contain their own name in password
    • Be the same as the previous 4 passwords
  • Must contain:
    • A Capital letter
    • A Lowercase letter
    • A Number
    • A Special character (some examples: .,?!@#$%^&*())
    • Total of 7 characters or more
  • Examples of valid passwords:

FAQ related to Centenary Laptop Credentials (If you didn't find your answer here, please also see the section above)

13Q:  I just can't log into my computer, what's wrong?

A1:  Your account may be locked, wait 15 minutes and try again or contact the Help Desk.

A2:  Your account may be disabled, contact the Help Desk.

14Q:  When I try to log into my computer, I get a message that there are no logon servers being available or something.  What's going on?

A:  Make sure your computer is either connected to an Ethernet cable or that the wireless switch is turned on.  It's possible that your computer wasn't connected to Centenary's wireless network when it was set up.

15Q:  When I try to log into my laptop it says something about the "Trust" "Relationship" what's going on?

A:  Your computer may have dropped off the domain, you will have to bring your laptop to the Help Desk.  It usually takes about 10 minutes to fix this issue.

16Q:  I just reset my password online, why can't I log into my computer with the new password?

A:  Your computer will not get the updated password until it returns on campus and sees the network.

17Q:  Why can't I log in with the new password now that I'm on campus with my computer?

A:  Your computer may not have a network connection.  Try plugging into an Ethernet cable, then try your most recent password again.

18Q:  Why do I have two different passwords?  One for my laptop, one for My.Centenary

Cause:  This occurs when you change your password off campus at the website.

A1: To avoid this in the future, be sure you are on campus with a network connection, then use CTRL + ALT + DEL on your Centenary computer to change your password.

A2:  To sync up my passwords, be sure you are on campus with a network connection.  Use CTRL + ALT + DEL on your Centenary computer to lock your computer.  Use your newest password (the one that works on the website) to log back into your computer.

19Q:  What should I do if I've tried all these things and nothings working?

A:  Visit us at the Help Desk with your laptop



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